Job summary

Posted on
28.09.2021

Category
Information Technology Jobs

Job type
Long Term Contract

Career level
Experienced

Education Level
Professional

Years of Experience
3 and more

Ref ID
1723437165

Apply

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IT Technician

Company: Intelli5 Location: Montreal

Job description

One of our clients form the real estate investment industry is currently looking for an IT technician to join their team.

Description

The incumbent provides fast, courteous and efficient level 1 (remote) and 2 (nearby) technical and logistical support in order to maintain a high level of user satisfaction in the company.

  • Manage and process requests and incidents sent by phone, online or by email to the IT Service Center according to a flexible schedule:
    • Respond to all requests sent by users, enter them in the call-taking tool, Analyze, document and solve the problem to the complete satisfaction of the users;
    • Assign open tickets at level 3 when required;
    • Follow up closely with users during the time the ticket is open;
    • Ensure that the processing of user requests meets established service criteria.
  • Perform a basic remote diagnosis of workstations, applications and the network, and on the basis of this diagnosis, provide a high-level support service to all users, according to established criteria
    • Install computer hardware and software:
    • Diagnose and resolve the different types of incidents related to workstations, printers / MFPs, mobile units, IP telephony and video conferencing;
    • Ensure that workstations and peripherals are functional and optimally used;
    • Go to the user if remote support does not correct the situation;
  • Participate in the inventory of the IT department of the company.
  • Prepare workstations for newcomers and do the installation on site.
  • Collect departure equipment.
  • May be required to travel to provide support to our various offices located near the head office.
  • Document, analyze and continuously improve procedures, problems and their solution.
  • Participate in the various projects of the department.
  • Play an advisory role with users.
  • Replace group members during absences.

Work experience and knowledge

  • College diploma in computer science or equivalent.
  • In-depth knowledge of Microsoft Windows 10, Office 365 and office tools, desktops and laptops, iPhone, iPad, multifunction printers, video conferencing.
  • Knowledge of ServiceNow and Citrix software an asset.
  • Knowledge of CSSM for application distribution and Active Directory for group assignment.
  • Excellent troubleshooting and incident resolution skills.

Required profile

  • Strong communication skills.
  • Good command of French and English, both oral and written.
  • Person who builds positive relationships, enjoys teamwork and contributes to the development of positive team dynamics.
  • Ability to work under pressure. Sense of urgency and being customer service oriented.
  • Versatility, the ability to adapt to new technologies and changes.
  • Strong organizational skills and priority management.
  • Ability to perform multiple tasks simultaneously.
  • Results oriented.
  • Motivated, creative, flexible, responsible and ready to take initiatives.
  • Availability to intervene outside normal working hours.
Apply

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