Job summary

Posted on
21.01.2021

Category
Information Technology Jobs

Job type
Long Term Contract

Career level
Experienced

Education Level
Bachelor's Degree

Years of Experience
3 and more

Ref ID
989091258

Apply

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User Support Technician

Company: Intelli5 Location: Montreal

Job description

One of our clients from the insurance industry is currently looking for a technical support specialist to join their team.

Description of tasks and responsibilities

• Respond to front-line questions from license holders of the organization's products;

• Take charge of entrusted assistance requests in order to make a diagnosis, prioritize subsequent actions to determine the causes of problems encountered and ensure the necessary interventions to restore situation;

• Involve the appropriate support teams or consult them in order to to obtain the answers essential to the resolution of problems in the event of need;

• Check the progress of the solutions in order to respect the agreements and deadlines service and follow up with the user;

• Collaboration and flexibility to adjust the working mode according to the collective workload;

• The knowledge of the successful candidate and especially his interest in technologies will make it possible to respond to requests for simple to medium complexity;

• Execute practical mandates of medium complexity outside the center calls as part of day-to-day operations (support, requests IT).

Requirements

• Professional Diploma in computer support or college studies in computer science;

• Experience in customer service;

• Good level of oral and written French;

• Functional English (English speaking clientele);

• Strong concern for customer service;

• Teamwork;

• Excellent analytical skills and recognized autonomy;

• Good knowledge of office tools and applications (Office 365 Suite, PC, Windows 10, Service Now, printers, telephony and networks).

Apply

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